Coincepts privacy policy covers the collection and use of personal information that may be collected by Coincepts anytime you interact with Coincepts, such as when you visit our website, when you purchase Coincepts products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Coincepts, and we go to great lengths to protect it.
Why we collect personal information
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you.
What information we collect
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering for a seminar, participating in an online survey, registering your products, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the Coincepts products you own, such as their serial numbers, and date of purchase; and information relating to a support or service issue. We collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
When we disclose your information
Coincepts takes your privacy very seriously. Be assured that Coincepts does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the Coincepts group globally who will safeguard it in accordance with Coincepts’s privacy policy. There are also times when it may be advantageous for Coincepts to make certain personal information about you available to companies that Coincepts has a strategic relationship with or that perform work for Coincepts to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Coincepts’s policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Coincepts website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
Privacy questions
If you have questions or concerns about Coincepts’s Customer Privacy Policy or data processing, please use the appropriate contactform to contact us. Coincepts will respond to your inquiry within 30 days.